Hobbyfan is now a NEO-GRADE
Q: Is the kit going to be different in
A: Except the red box being different. Everything is same as
South Korea release includes all photos and accessories. Each kit to be
inspected by Neo-Grade before factory sealed. The same great packaging you
normally receive from Neo-Grade. Plus an authentication sticker issued by
Neo-Grade for Northern American release verification as
Q: Does it share the same release
A: It will be approximately 2-3 weeks later then
the Korea street date. Due to international processing delays & other
factors. A reasonable delay is unavoidable.
Q: Would I be protected for customer after
service? Such as defect or missing parts related issues?
Hobbyfan is backed by Neo-Grade to provide speedy after service. Using the
serial number from your package. You can only receive replacement
through Hobbyfan.com. Please Do Not attempt to contact Neo-Grade for
your Northern American releases. They will route you back to Hobbyfan by
Q: I see you carry SMS or Other Recast
brand of Neo-Grade's product. How can I identify the
A: Base from our agreement with Neo-Grade. Hobbyfan
is currently in progress to cleaning out existing recast stock in the coming
months. Until that transition is complete. Look for the title description
with "Authentic Neo-Grade Kit". That is
an original supply directly from Neo-Grade.
Q: Do I have to pay expensive shipping from
Korea to my House?
A: If you ordered through Hobbyfan.com.
You may continue to enjoy our everyday low price shipping. As low as $5.25.
Other delivery option also available during checkout.
Q: I'm looking for a particular older
Neo-Grade authentic kit which listed SOLD OUT at Neograde.com. Can you
A: Unless Neograde start another production run. Other wise
there little we can help. But send us your request to Hobbyfan. If we can
collect enough orders. Neo-Grade would be happy to response on public
Q: I see other Korea brand name recast product at
Hobbyfan.com. Are they related to Neo-Grade in distribution or manufacturing?
A: Absolutely not! Other recast is supplied from Hong Kong or China through
separate vendor. It does not associated with Neo-Grade officials in any way.