| International orders. Different restriction apply here. |
| Only unopened products may be returned or exchanged within
15 days of your product's delivery date. |
| Clearance Item products may be returned for an exchange for the same item only when
is factory defective within 14 days of your product's shipped date. |
| The shipping date is available in your My Account history. After
15 days or 14 days for clearance items, there are no refund or exchanges. |
| International orders may be exchanged only when
is factory defective. |
| Opened tools and models may not be returned for a refund. There is no refund for any paints. |
| All returns must include a Return Merchandise Authorization Number (RMA#). contact us hobbyfan@hobbyfan.com |
| Items must be in original packaging, in as-new condition with the packing slip, manuals and accessories. |
| Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse. |
| Buyer is responsible for all necessary returning
postage fees. |
| Shipping Handling Fees are non refundable. |
| 15% (purchased price) restock processing fee is require on all returns. |
|
| All returns and/or exchanges
are handled on a case-by-case personal basis to keep the customer in the know
at all times and avoid confusion and/or problems. **Please note that all
shipping fees related to returns and exchanges will be at your expense. Please
read our specific returns policies below for different goods.** |
| |
FIGURES, STATUES, ACTION
FIGURES, AND ALL FIGURE - BOX COLLECTOR DISCLAIMERS:
Figures, statues, action figures are all mass produced and as a result some
inconsistencies in finish and painting may occur; these are not considered
manufacturer's defects. If you absolutely must have perfection, prepare to do
some touch-up work on your own.
ALL packaging is in new, unopened, and in Acceptable Condition unless
expressly advertised or previously communicated otherwise. We DO NOT sell used
and/or opened merchandise. The condition we receive it in from the
distributor/manufacturer is the condition it is shipped out to you.
Our definition of Acceptable Condition:
Our commitment to you is that
we will never ship you goods with torn packaging or major cosmetic or
structural damage. Most of our statue and figure packaging is in NEAR mint
condition. That being said, there is rarely an occurrence that toys, action
figures and statues arrive to any distributor or retailer in a truly MINT
condition. From the manufacturer all the way to you the consumer your item is
handled several times. Therefore, small abrasions, minor creases and very
minor dings in packaging are all considered as acceptable condition. We do not
guarantee MINT condition of figure or statue packaging, only acceptable
condition as outlined above. Lastly, due to our high standards in which we
define acceptable condition. We will not honor requests to sift through our
inventory for the best package condition of any particular item.
Box Logos and Stickers:
Please realize that most of our goods are imported from Japan. There is a
considerable amount of moisture on container ships that sometimes effects the
integrity of box sticker seals causing the package to appear as opened. More
often than not, a closer examination of these boxes is all that is need to
reveal that the packaging was never tampered with in an attempt to open the
actual box. Additionally, figures imported from Japan through any major US
distributor will have their respective logo on the packaging. These logos may
be in the form of a sticker! |
